Frequently Asked Questions

Yes, we are fully licensed, bonded, and insured. This is to ensure the protection of both our clients and our business. You can have peace of mind knowing that we adhere to all industry regulations and standards.

We employ a team of trained employees rather than independent contractors. This approach allows us to maintain consistent procedures, standards, and quality across all services. Our team members are committed to delivering efficient, high-integrity service every time.

Yes, we stand by our services with a 100% satisfaction guarantee. If you are not completely satisfied with any part of your cleaning, we will happily return within 24-48 hours to address and re-clean the areas of concern.

Yes, we can provide numerous references from satisfied clients. We take pride in the quality of our work and are happy to connect you with past clients who can speak to their positive experiences with our services.

Absolutely. All our staff members undergo thorough background checks before employment. Your safety and security are paramount to us.

For weekly and biweekly cleanings, we strive to provide the same cleaning technician at the same day and time for each visit, ensuring consistency and familiarity. If your regular technician is unavailable due to illness or other reasons, a fully trained replacement will be provided. For monthly cleanings, we cannot guarantee the same technician each time, but rest assured that all our technicians are thoroughly trained and vetted to deliver high-quality service.

Yes, we bring all necessary cleaning supplies. Our team is well-trained in the use of our supplies and understands the specific dos and don’ts for each cleaning agent. If you have special requests for certain products to be used, please inform our office prior to your next cleaning appointment.