Privacy Policy

Effective Date: April 2, 2026

Die Hard Cleaning LLC (“Die Hard Cleaning,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a quote, communicate with us, or use our services.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Contact Information: such as your name, phone number, email address, service address, and other information you provide when requesting a quote, contacting us, or scheduling service.
  • Service Information: details related to the cleaning services you request, appointment preferences, property details, and communications about your service.
  • Payment Information: if applicable, payment-related information needed to process transactions. Payment processing may be handled by third-party service providers.
  • Communications: records of your messages, emails, calls, form submissions, and customer support interactions with us.
  • Device and Usage Information: such as IP address, browser type, device type, operating system, referring pages, pages viewed, dates and times of visits, and other website interaction data.
  • Cookies and Similar Technologies: information collected through cookies, pixels, analytics tools, and similar technologies used to operate and improve our website.

2. How We Collect Information

We collect information:

  • Directly from you when you complete forms, request a quote, contact us, opt in to receive SMS messages, schedule service, or otherwise communicate with us.
  • Automatically when you use our website through cookies, analytics tools, server logs, and similar technologies.
  • From service providers and business partners who help us operate our website, communications, scheduling, payment processing, marketing, analytics, and other business functions.

3. How We Use Information

We may use the information we collect to:

  • Provide, operate, and improve our website and services.
  • Respond to quote requests, inquiries, and customer service needs.
  • Schedule appointments and provide service-related updates and reminders.
  • Send customer care and account notification text messages when you have opted in.
  • Send marketing and promotional text messages when you have separately opted in.
  • Process transactions and maintain business records.
  • Monitor, analyze, and improve website performance, usability, and marketing effectiveness.
  • Detect, prevent, and address fraud, misuse, security issues, or other unlawful activity.
  • Comply with legal obligations and enforce our rights.

4. Cookies, Analytics, and Tracking Technologies

We may use cookies, pixels, tags, session replay tools, analytics services, and similar technologies to understand how visitors use our website, improve site performance, measure advertising and marketing effectiveness, remember user preferences, and support business operations.

These tools may collect information such as your IP address, browser type, device information, pages viewed, time spent on pages, links clicked, and referring website information.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. How We Share Information

We do not sell customer information for third-party marketing purposes.

We may share information with trusted third-party service providers and business partners that perform services on our behalf, including website hosting, analytics, scheduling, communications, payment processing, customer relationship management, advertising, and technology support. These parties may access information only as needed to perform services for us and are not authorized to sell or share your information for their own marketing purposes.

We may also disclose information:

  • To comply with law, regulation, legal process, or lawful government request.
  • To protect the rights, property, or safety of Die Hard Cleaning LLC, our customers, or others.
  • In connection with a merger, acquisition, financing, sale of assets, or similar business transaction.

6. SMS Privacy Disclosures

If you opt in to receive text messages from Die Hard Cleaning LLC, we may use your mobile number to send customer care and account notification messages and, if separately consented to, marketing and promotional messages.

No mobile information will be sold or shared with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data, consent records, and related personal information will not be shared with third parties for their own marketing or promotional purposes.

We may share mobile numbers and related information with messaging platform providers, telecommunications providers, and other vendors only to the extent necessary to deliver text messages, maintain records of consent, provide support, comply with law, or operate our messaging program.

You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or call (850) 661-0982.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, operate our business, maintain required records, resolve disputes, enforce agreements, and comply with legal obligations.

9. Your Choices

  • Cookies: You may manage cookies through your browser settings.
  • Marketing Communications: You may unsubscribe from marketing emails using the unsubscribe link in the email, if applicable.
  • Text Messages: You may opt out of SMS messages by replying STOP at any time.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Die Hard Cleaning LLC
Tallahassee, FL
Phone: (850) 661-0982
Email: operations@dhc850.com